Website Knowledge Assistant

The workflow

Buyer problem

Visitors ask recurring questions while the answer is spread across product pages and policies.

Intended users

E-commerce stores, software companies, and service businesses.

Inputs

A visitor question, authorized company documentation, and agreed handoff rules.

Intended steps

1. Search the approved knowledge sources.
2. Prepare an answer supported by that material.
3. Leave unclear or unsupported questions to a person.

Intended output

A proposed answer or a question with enough context for human follow-up.

Human review

Define the knowledge sources, escalation destination, and questions the assistant should leave to a person. Review behavior when the documentation does not contain an answer.

Limitations

No local screenshot, website integration, or executed conversation is established. Knowledge freshness, retrieval behavior, and a staffed handoff need testing; no availability or universal accuracy guarantee is implied.